Cancellation Policy

You may cancel your order at any time before it has been dispatched for delivery. To cancel an order:

1. Open the Vegcrate app and go to "My Orders."
2. Select the order you wish to cancel.
3. Tap "Cancel Order" and confirm your cancellation.

If your order has not yet been dispatched, you will receive a full refund of the order amount, including any delivery charges. The refund will be processed within 5–7 business days to the original payment method.

Once your order has been dispatched for delivery, cancellation may not be possible. In such cases:

• You may refuse delivery when the order arrives.
• A refund will be processed after deducting applicable delivery charges.
• For perishable goods, partial refunds may apply based on the condition of returned items.

We reserve the right to cancel your order in the following circumstances:

• The ordered product(s) are out of stock or unavailable.
• We are unable to verify your payment or detect a potential fraudulent transaction.
• Your delivery address is outside our current serviceable area.
• Pricing errors or system errors that affect the order.

If Vegcrate cancels your order, you will be notified immediately, and a full refund will be processed within 5–7 business days.

If your order contains multiple items, you may cancel specific items before dispatch. The refund will be adjusted to reflect only the cancelled item(s).