Privacy Policy

Vegcrate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Vegcrate mobile application and website (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2.1 Personal Information

When you register for an account or place an order, we may collect:

• Full name
• Mobile phone number
• Email address
• Delivery address(es)
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you use our app, we may automatically collect:

• Device information (model, OS version, unique identifiers)
• IP address and approximate location
• App usage data (pages viewed, features used, session duration)
• Crash logs and performance data

2.3 Location Data

With your consent, we collect precise geolocation data to provide delivery services, show nearby availability, and improve our logistics. You can disable location access at any time through your device settings.

We use the information we collect to:

• Process and fulfil your orders
• Provide customer support
• Send order confirmations, delivery updates, and receipts
• Personalise your shopping experience
• Send promotional offers and notifications (with your consent)
• Improve our app, services, and delivery operations
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

We do not sell your personal information. We may share your data with:

• Delivery Partners: To fulfil and deliver your orders.
• Payment Processors: To process transactions securely (e.g., Cashfree, Razorpay).
• Analytics Providers: To understand usage patterns and improve our services.
• Law Enforcement: When required by law or to protect our legal rights.

We implement industry-standard security measures, including encryption (TLS/SSL), secure server infrastructure, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete your data within 30 days, except where retention is required by law.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and data
• Opt out of promotional communications
• Withdraw consent for location tracking

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of our Services after changes constitutes acceptance of the updated policy.