Refund & Return Policy

At Vegcrate, we are committed to delivering the freshest, highest-quality produce. If you are not satisfied with your order, we offer a straightforward refund and return process to ensure your complete satisfaction.

You may request a return or refund under the following circumstances:

• You received damaged or spoiled products.
• You received incorrect items that differ from what you ordered.
• The quality of the product does not meet reasonable expectations.
• Items are missing from your delivered order.

All return or refund requests must be submitted within 24 hours of delivery. Requests made after this period may not be eligible for a refund or replacement.

To initiate a return or refund:

1. Open the Vegcrate app and navigate to "My Orders".
2. Select the order containing the item(s) you wish to return.
3. Tap "Report an Issue" and describe the problem with a clear photograph.
4. Our team will review the request and respond within 24 hours.

Alternatively, you can contact us at support@vegcrate.com with your order ID and photos.

• Approved refunds will be processed within 5–7 business days.
• Refunds for online payments will be credited back to the original payment method.
• Refunds for Cash on Delivery orders will be credited to your Vegcrate wallet or bank account.
• Partial refunds may be issued if only specific items in an order are affected.

The following items are generally not eligible for return:

• Products that have been consumed, cooked, or significantly used.
• Items reported after the 24-hour return window.
• Products with issues arising from improper storage by the customer after delivery.

Where possible, we may offer a replacement instead of a refund for damaged or incorrect items. Replacements are subject to product availability and will be delivered at no additional cost.